FAQ
Questions we hear most
Still unsure? Start an assessment and a care team member can help after clinical intake begins.
What is DocRx Wellness?+
DocRx Wellness is a doctor-guided telehealth platform for longevity, weight management, and metabolic health. Complete an online assessment, connect with a licensed clinician, and receive personalized treatment delivered to your door when medically appropriate.
How does the process work?+
Start with a short health intake on our Gen Health–powered clinical flow. A licensed provider reviews your information, determines eligibility, and — if appropriate — creates a personalized plan. Medication ships from partner pharmacies with ongoing support.
Are real doctors involved?+
Yes. Treatment decisions are made by licensed clinicians. DocRx Wellness does not guarantee a prescription; eligibility depends on your medical history and clinical judgment.
Do I need insurance?+
No. DocRx Wellness is designed as a cash-pay experience with transparent pricing — no surprise insurance bills.
Where do medications come from?+
When prescribed, medications are fulfilled through licensed U.S. pharmacy partners that follow applicable regulatory and quality standards. Your clinician will explain what’s right for your plan.
Is my health information kept private?+
Clinical intake and care happen on our Gen Health clinical platform, which is built for healthcare workflows. This marketing website does not store your medical questionnaire answers.